Help & Support

Real humans behind StickyLoops. Most messages get a reply within 24 hours.

Email us

For anything — bug reports, safety concerns, account help, feedback — reach a real person at support@stickyloops.com.

Open email

Common questions

How do I delete my account?

In the app: Profile → Settings → Delete Account. Your videos and account data are removed within 30 days. If you can't access the app, email us and we'll do it for you.

How do I report content or another user?

Tap the ⋯ menu on any loop or profile to report or block. Egregious violations are usually actioned within 24 hours.

I forgot my password

On the login screen, tap "Forgot password" and enter your email. You'll get a reset link from noreply@stickyloops.com.

The verification email isn't arriving

Check your spam folder. If it's still missing, email us with the address you signed up with and we'll resend manually.

How do tips work?

You can send a tip to any creator on a loop. Payments go through Stripe. The creator receives the tip directly minus payment processing fees. We do not take a cut from tips.

What is a "loop"?

A loop is a series of 10-second videos. Anyone can add the next 10 seconds. Loops can also branch — multiple people can continue from the same clip and create alternate paths.

How do I advertise?

In the app, tap the Earn tab → Advertise. Choose Boost (promote your own loop) or Brand (advertise as a business). Pricing is per tier and paid via Stripe.

For developers and press

Press inquiries, partnership questions, or interview requests: hello@stickyloops.com